Refund policy
Returns
We accept returns on camis and skirts that are unworn, unwashed and still have their original tags attached. Please start the return within 30 days of the delivery date.
To begin a return, email service@smartorahub.shop with your order number and the item you would like to send back. We will reply with the return address and the details we need. Please do not send anything to us before you have that reply.
Refunds
Once your return reaches us we inspect it within 5 business days. When it is approved, the refund is issued to the original payment method; your bank or card provider usually needs a further 5 to 10 business days to show it. We refund the price you paid for the item. The original shipping charge is not refunded, and the cost of returning an item is paid by the customer unless the item was faulty or we sent the wrong one.
Items that arrive damaged
If a parcel arrives damaged, or an item is not what you ordered, contact us within 48 hours of delivery at service@smartorahub.shop with your order number and photographs of the item and the packaging. We will arrange a replacement or a full refund, including the shipping you paid.
Parcels that do not arrive
If tracking has not moved and your parcel has not arrived, contact us within 7 days of the estimated delivery date so that we can open a trace with the carrier. We cannot investigate a parcel after that window has closed.
What we cannot accept
We cannot refund items that have been worn, washed, altered or damaged after delivery, items returned without tags, or earrings and other pierced items for hygiene reasons. If a return arrives in that condition we will contact you before sending it back.
Exchanges
We do not run a separate exchange process. Return the item for a refund and place a new order for the size or colour you want; that way the item you want is reserved as soon as you order it.
Contact
MR DARIUS-GRIGORE SALAGEAN
334 Bedonwell Road, Bexleyheath, Belvedere, DA17 5PQ, United Kingdom
service@smartorahub.shop
+44 7848 460734