Shipping policy

Order handling

Orders are picked and packed in 1 to 3 business days. Business days are Monday to Friday, excluding United Kingdom public holidays. If you order after 14:00 on a Friday, or at the weekend, handling starts on the next business day.

Delivery estimate

Delivery is estimated at 15 business days from dispatch, not from the moment you place the order. Occasionally a carrier is slower than expected, and when that happens we will tell you rather than leave you guessing.

Shipping cost

The shipping cost is calculated at checkout and is estimated by distance from our dispatch address in Belvedere to the delivery address you enter. The price shown at checkout is the price you pay; there is no handling fee added afterwards.

Tracking

When your parcel is dispatched you receive an email with a tracking number. Tracking can take up to 48 hours to show its first movement. If the number shows no movement at all after five business days, email service@smartorahub.shop and we will check it with the carrier.

If your parcel is late, lost or damaged

Contact us within 7 days of the estimated delivery date if a parcel has not arrived, and within 48 hours of delivery if it arrives damaged. Both windows let us open a carrier claim while it can still be resolved.

Addresses

Please check the delivery address before you pay. If an order is returned to us because of an incomplete or incorrect address, we will contact you to arrange redelivery, and the cost of that second shipment is estimated by distance and payable before dispatch.

Questions

MR DARIUS-GRIGORE SALAGEAN
334 Bedonwell Road, Bexleyheath, Belvedere, DA17 5PQ, United Kingdom
service@smartorahub.shop
+44 7848 460734